A closer look at your needs

Identification

The identification of your needs is the sine qua non condition for the launch of any support project. Through numerous exchanges and projects, we have seen a number of needs emerge that can be summarized as follows:

  • Be advised on the right solution to adopt
  • To be reassured on the effective gains in quality or productivity of the solution
  • To be supported throughout the organizational change the implementation of a new software solution implies
  • To prevent the risks linked to the deployment of the software
  • To have users embrace new solutions
  • To receive guidance on training courses able to sustain user’s progressive accomodation to new tools
  • Be able to gather the operational needs of users to make the software evolve
  • To be supported over time to optimize the solution and its use

Projects

We build projects that meet your needs with the following tools and services:

Software

  • Inventory of your tools, skills and resources
  • Identification of your needs and objectives, strengths and weaknesses
  • Selection of the most relevant solutions
  • Presentation and demonstration of the tool(s)
  • Provision of a test version and support
  • Choice of license modes adapted to your uses and budget
  • Fast delivery and historical follow-up of orders

Specific developments and customization

  • Collection of additional adaptations for specific developments
  • Drafting and validation of the specifications
  • Pricing and planning
  • Follow-up of the development project and acceptance testing
  • Integration: data recovery and migration
  • Follow-up and evolution of the solution

Technical Support & Data Integrity

  • Technical support of various levels
  • Data protection
  • Local or SaaS hosting (Amazon or OVH, in Europe or the USA)
  • Implementation of back up

Quality & Regulatory compliance

  • Audit Trail
  • Installation (IQ), Operational (OQ)
  • Compliance with standards (GXP, CFR Part 11, Iso27001,…)

Strategy & organization plan

  • Process optimization
  • Organizational impacts (resources, skills, workflows …)
  • Support for change management

Knowledge transfer

  • Software training
  • Thematic training
  • Consulting, expertise and coaching

Our ability to translate your expectations into precise objectives, to design a project that includes all the aspects of your research environment – technical, organizational, human – has become our strength and trademark.