General Terms & Conditions

1. Introduction

The general terms and conditions of sale detailed below, exclusively govern the contractual relationship between any user of the site and the merchant RITME INFORMATIQUE, S.A.S (RITME) with a capital of 187,500.00 EUROS, whose head office is located at 72, Rue des Archives, 75003 Paris and registered in the Paris Trade and Companies Register under the number Paris B 399 736 610.

These general conditions of sale govern the contractual relationship between Ritme and its customer, both parties accepting them without reservation. The present general conditions of sale are modifiable at any time without notice. They are applicable in metropolitan France.

Each purchase on the Ritme website is governed by the general conditions applicable at the date of the order. When you click on the “Complete my order” button, you declare that you accept these conditions without reservation.

2. Awards

2.1 Selling price

The selling prices of the Products are those in effect on the day the order is placed. The Prices on the site are indicated in euros, including shipping costs.

2.2 Price Modification

RITME reserves the right to change its prices at any time. Products will be invoiced on the basis of the prices in effect at the time of order validation.

2.3 Detaxation

Only Customers outside the French overseas departments and territories and the European Union will be invoiced exclusive of tax, the declaration being at the initiative of the Customer receiving the product.

Any customer whose head office is located in metropolitan France, wishing to export products acquired from RITME and wishing to be invoiced VAT-free must make a request to the RITME sales department.

The customer will mention the VAT-free billing when placing the order.

In addition, the customer must imperatively and prior to any delivery send the following documents by mail:

  • For an export to a European Union country: the customer’s intra-community VAT number.
  • For an export to a country outside the European Union:
  • A photocopy of the annual visa exemption for the current year, issued by the customer’s tax center, and
  • An annual certificate of purchase free of VAT, drawn up in original on the customer’s headed paper.

If any of these conditions are missing, VAT-free invoicing will be permanently denied.

For all the above requests please contact us or call us at 01 42 46 00 42 (toll free number), Monday to Thursday from 9:00 am to 6:00 pm and Friday from 9:00 am to 5:00 pm without interruption.

3. Payment of an order

RITME provides you with three (3) payment methods:

  • By credit card: secure transaction with Stripe system
  • By check
  • By wire transfer

Bank checks must be payable by a bank domiciled in Metropolitan France.

In case of payment by check, or by bank transfer, the order will be processed only upon receipt of the check or bank transfer as well as the valid proof in the case of offers subject to eligibility.

As a result, the applicable time limits in this case are those on the day the check or bank transfer and/or receipt is received.

4. Availability

RITME will honor orders while supplies last, excluding products offered for download.

In case of proven non-availability of the ordered product, or in case of non-acceptance by the customer of the delivery time imposed by this non-availability, RITME will proceed to the reimbursement of the order by bank check or bank transfer addressed to the name of the customer who placed the order and to the billing address or by crediting the customer’s credit card according to the method of payment used no later than thirty (30) days from the payment of the sums paid by the customer.

5. Delivery

Any order requires validation by our services before delivery. In case of download, you will receive your code with the associated serial number within 24 business hours. In case of physical delivery, you will receive your product within 48 business hours.

In the case of a software order on CD/DVD media

Products purchased on the RITME website are delivered to the delivery address indicated by the customer during the order process.

In the event of items being deliverable on different dates given their availability, RITME will proceed with delivery once the customer’s order is deemed complete.

The delivery date of the order, the selected carrier as well as the tracking number of the package are accessible in the section: MyRitme

La Poste Colissimo

For any parcel to Metropolitan France sent in Rapid mode via La Poste Colissimo, provide yourself with the tracking number of your parcel available in the My account section and go:

  • to your nearest post office, also with identification, for more information.

The tracking number of a Colissimo package is listed in my account. It usually starts with 8G.



  • by phone at 0969 391 391 from France (Call at the price of a local call)

In accordance with Article L.114-1 of the Consumer Code, in the event of a delay in delivery of more than seven (7) days, with regard to the announced delivery deadline, the customer has the possibility of cancelling his order by registered letter with acknowledgement of receipt, within fourteen (14) working days, from the date indicated for the delivery of the product.

Ritme then undertakes to reimburse the customer under the conditions referred to in Article L.121-20-1 of the Consumer Code, i.e. within fourteen (14) days.

Ritme undertakes to deliver the ordered product within a maximum of one (1) month from the order. Ritme cannot be held responsible for the consequences due to a delay in delivery.

In case of non-receipt of a package within the indicated time, an investigation is conducted with the carrier and may take several days. During this time, no refunds or returns can be made.

PLEASE NOTE: The customer is required to check the condition of the packaging as well as the condition of the products upon delivery. The customer must not sign the delivery note and the transport note without issuing precise reservations (anomaly, damage, damaged product …). The customer must also confirm the reserves to the carrier no later than three (3) working days after receipt of the product(s) and transmit a detailed claim to the accounting manager in charge of the account concerned by registered mail with acknowledgment of receipt, within a period not exceeding 14 days from the date of delivery to the address:

RITME, 72, Rue des Archives

75003 Paris – France

In the absence of reservations within 14 days from the date of delivery, the delivery will be deemed to be in conformity with the order and the specifications announced.

In the case of a software order by way of download,

You access your product by clicking on the download link on the order confirmation email and using the credentials sent by RITME.

From the time RITME sends the confirmation email, you automatically have a 90-day period during which you can download the product. After the 90 days, the download is no longer available and you must contact RITME in order to proceed with the download either:

  • by phone at 01 42 46 00 42 (toll-free number), Monday to Thursday from 9:00 am to 6:00 pm and Friday from 9:00 am to 5:00 pm without interruption or via our contact form

RITME cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, including a break in service, external intrusion or the presence of computer viruses.

6. Withdrawal

Products on CD/DVD media

As part of the regulation a withdrawal period of 14 working days from the date of delivery of the order will be applied. Below is the text of Article L.121-20 and following of the Consumer Code on the right of withdrawal:

In this case, he would continue to exercise his right of withdrawal without having to justify his reasons or pay any penalties.

The period mentioned in the previous paragraph runs from the time of receipt for goods or acceptance of the offer for services.

When the information provided for in Article L. 121-19 has not been provided, the period for exercising the right of withdrawal is extended to three months. However, when the provision of this information occurs within three months of receipt of the goods or acceptance of the offer, it causes the seven-day period mentioned in the first paragraph to run.

When the 14-day period expires on a Saturday, Sunday or public holiday, it shall be extended until the next business day.

Products by way of download

In accordance with the legal provisions in force, purchases of products by way of downloading are firm and final. They can not therefore give rise to exchange, refund or exercise a right of withdrawal.

7. Conditions and Formalities for the Return of Products

To be able to benefit from the warranty of the products, it is imperative to keep the purchase invoice of the product and (or) the delivery note.

RITME informs its customers that the right of withdrawal of fourteen (14) working days as provided by law does not require it to take back damaged, spoiled or used products.

Any return accepted and justified for reasons attributable to the customer will result in a billing to the customer of administrative fees of 50 euros.

PLEASE NOTE: No product returns will be accepted for products that required a specific order from the manufacturer/publisher.

7.1 Product return procedure

RITME requires its customers to comply with the following formalities for returning products:

  1. Download  our withdrawal form here specifying your contact details, delivery note and/or invoice number, product reference as well as quantity, so that we can process your request.
  2. Carefully repackage the product(s) to be returned in their ORIGINAL PACKING, with the user manuals as well as all elements present at the time of delivery.
  3. Enclose the photocopy of the delivery note, and/or the photocopy of the invoice.
  4. Indicate the following address on the original packaging: RITME, 72 Rue des Archives- 75003 PARIS as well as the return authorization number

RITME advises you to return the goods by Colissimo Suivi and not to forget to keep the parcel number preciously.

7.2 Return shipping costs

RITME informs the customer of the following conditions:

  1. In case of return of the product between the first and the fourteenth day following the delivery:
    RITME undertakes to refund the totality of the sums paid, except for the expenses of return of the product which will remain the responsibility of the customer.
  2. In case of return of the product from the fifteenth day after delivery:
    RITME will be obliged not to accept the return unless expressly agreed upon in advance.

7.3 Receiving the return

After receiving and accepting the return, RITME proposes according to the availability of its products and the customer’s wishes:

  1. The reshipment of a new product; or,
  2. The refund of the product.

The refund will be made either by bank check addressed to the name of the customer who placed the order and to the billing address or by bank transfer according to the initial method of payment used, from the date on which the customer has exercised his right of withdrawal subject to prior receipt by RITME of the product concerned.

8. Liability

By express agreement between the parties, RITME is subject hereunder to an obligation of means. In no event shall RITME be liable for (a) consequential or incidental damages, (b) damages related to late delivery, shortage or damage, (c) damages related to non-conformity with customer’s requirements, (d) or damages due to any cause beyond Ritme’s control.

RITME reminds you that it is, in its capacity as a distributor, the intermediary between the manufacturer/publisher and the buyer. All products sold by RITME benefit:

  • The warranty under the conditions determined by the manufacturer
  • The warranty in case of non-conformity of the delivered products to the order form (assumptions of the delivery of products different from those ordered or products delivered in addition to the products listed on the order form)
  • The warranty in case of material or manufacturing defects declared in the above conditions and recognized by Ritme.

To be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product and (or) the delivery order.

Guarantees do not cover:

  • Defects and their consequences related to any external cause.
  • Damaged products.
  • Software return(s) where the envelope containing the software support (CD-ROM, floppy disk …) is “unsealed”

The shipping costs of the product(s) are the responsibility of the customer. RITME will not be held liable for any compensation for immaterial damages such as loss of production, loss of operation, loss of chance, loss of data, financial or commercial loss or others that would be the direct or indirect consequence of damages suffered as a result of the use or failure of the delivered products.

9. Usage rights

Software is protected by intellectual property laws, regulations and international treaties. The present General Conditions do not involve, in any case, the transfer of the rights of reproduction, representation, exploitation and more generally all intangible rights recognized or to be recognized which participated in the realization of the software. The Customer shall refer to the terms and conditions relating to the user licenses specific to the Publisher’s product.

Infringement of any of the copyrights in the work is an infringement offense punishable, under Article L.335-2 of the Intellectual Property Code, by 3 years imprisonment and a fine of 300,000 euros.

10. Site Content

RITME is bound by an obligation of means concerning the information made available to customers. RITME takes all necessary steps to ensure the reliability of this information on its site. Despite daily monitoring and updating, RITME cannot incur any liability due to technical inaccuracies, typographical errors or omissions that the content of the site may contain or for the results that may be obtained by using this information.

The general structure, as well as the texts, images animated or not and all other elements composing the website and in particular the services and products are the exclusive property of Ritme and/or elements on which RITME has rights in particular of exploitation allowing their diffusion and communication.

RITME reserves the right to host promotional (and) or advertising materials in the form of an article, banner, window, trailer or logo. In this case, any information external to the exclusive contribution of Ritme will be identified by the term “advertising” or a similar term, allowing immediate identification of the commercial entity that endorses it. Any trailer used will specify the source of the host network and that it is not endorsed by the site editor.

11. Links to third-party sites

The sites linked directly or indirectly to RITME are not under the control of our company. Accordingly, the company assumes no responsibility for the information published on these sites. Links to third-party sites are provided for convenience only and do not imply any endorsement of their content. The violation of one of the copyrights of the work is a counterfeiting offence punishable, under the terms of article L.335-2 of the Intellectual Property Code, by 2 years imprisonment and a fine of 150,000 €. RITME is a trademark registered at the INPI by the company RITME Informatique. Any other trademark present on our site is the property of the company concerned.

The hypertext links set up within the framework of this website towards other resources present on the Internet network cannot engage the responsibility of the group.

The users and visitors of the website cannot set up a hyperlink towards this site, without the express and prior authorization of the company Ritme Informatique.

12. Protection of personal data

RITME is particularly committed to the respect of individual liberties. RITME undertakes not to transfer under any circumstances (sell, exchange, rent, give, lend) to third parties any information concerning a customer, except with the customer’s express consent.

This site respects the processing of personal data of its users in accordance with the law n° 78-17 of January 6, 1978 relating to the, files and freedoms, as modified by the law n° 2004-801 of August 6, 2004 relating to the protection of individuals with regard to the processing of personal data.

In accordance with this law, the customer has a right of access, modification, rectification and deletion for any information concerning him. The customer can exercise this right directly by sending an e-mail via our contact form.

RITME only collects nominative data through the order form, the form on the contact page, the newsletter. The fields contained in these forms are not all required to be filled in. Ritme only asks the customer for information that is essential for a quality treatment and a careful follow-up of the order (name, first name, address, e-mail). Other information that may be requested is only intended to provide the customer with information better adapted to his needs (newsletters, promotional offers …). The customer is free not to communicate them.

When paying by credit card, the customer is directly directed to the secure site STRIPE and the information deposited on the site is never communicated by the bank to RITME which can not have knowledge of it.

The data recorded by RITME constitutes proof of all transactions between RITME and its customers.

The automated processing of information, including the management of email addresses of users of the site has been the subject of a declaration to the CNIL on 30/09/2011 registered under number 1535589.

13. Language and Materials

Hardware sold by RITME, and specifically software as well as software accessory programs, are provided in the English/French language or in any other language as available from the manufacturer, without recourse by the purchaser against RITME as a result.


14. Jurisdiction and Applicable Law

These Terms and Conditions are subject to French law. The language of these General Terms and Conditions of Sale is the French language.

In case mediation fails and for any dispute with professionals and/or merchants, the courts of Paris (France) shall have jurisdiction. In case of dispute, the French courts will have exclusive jurisdiction.

Terms and conditions of sale updated on April 2nd 2021